SADDAPALLI SIRAJ, P. ANIL SAI 03 04 Total Quality Management TQM is an approach that organizations use to improve their internal processes and increase customer satisfaction When it is properly implemented this style of management can lead to decreased costs related to corrective or preventative maintenance better overall performance and an increased number of happy and loyal customersHowever TQM is not something that happens overnight While there are a number of software solutions that will help organizations quickly start to implement a quality management system there are some underlying philosophies that the company must integrate throughout every department of the company and at every level of management Whatever other resources you use you should adopt these seven important principles of Total Quality Management as a foundation for all your activitiesTQM is a way of life for a company It has to be introduced and led by top management This is a key point Attempts to implement TQM often fail because top management doesnt lead and get committed instead it delegates and pays lip service Commitment and personal involvement is required from top management in creating and deploying clear quality values and goals consistent with the objectives of the company and in creating and deploying well defined systems methods and performance measures for achieving those goals These systems and methods guide all quality activities and encourage participation by all employees The development and use of performance indicators is linked directly or indirectly to customer requirements and satisfaction and to management and employee remuneration Copyright (c) Journal of Science Engineering Technology and Management Science. All rights reserved 2026